SmartSWPS
SmartSWPS is a student-focused mobile application designed to enhance the academic experience at SWPS University. We decided to address an issue that we personally experienced: the poor functionality of the student app. Our goal was to create an application that would solve the organizational problems faced by students, improving their overall academic experience.
I worked as part of a four-member team, where I served as the leader. My responsibilities included planning and conducting meetings, assigning tasks to team members, moderating UX research, and designing the app's interface.
01
Project Timeline
Research Planning: Develop a detailed plan for conducting research.
Interview Script Preparation: Create scripts for conducting interviews.
Conduct Interviews: Execute interviews with target users.
Analyze Results: Review and interpret the data collected from interviews.
Research Report: Compile findings into a comprehensive research report.
Test Scenarios Preparation: Develop scenarios for usability testing.
Prototype Design: Design prototypes based on research findings and user needs.
Usability Testing: Conduct and analyze usability tests with the prototypes.
Final Report with Recommendations: Prepare a final report including actionable recommendations based on testing and analysis.
02
In-Depth Interviews
We conducted in-depth interviews with 12 respondents, including both students and faculty members. After analyzing the interviews, we identified the most frequently used tools for communication, storing class materials, and note-taking.
A key observation was the diversity of tools mentioned, many of which do not integrate well with each other. Respondents were also asked to evaluate these tools, listing their advantages and disadvantages.
Based on this feedback, we decided to incorporate a chat feature in our application to facilitate communication between students, faculty, and university administration (e.g., the dean's office). Additionally, we included a cloud storage optionto allow users to upload and share files.
03
UI Design
We developed a clickable prototype of the application, focusing on its core functionalities. This prototype was created to facilitate usability testing, ensuring that key features were effectively designed and ready for user evaluation.
04
Usability Testing
We conducted usability testing of the application with 5 students and 3 faculty members. After analyzing the individual tests, we consolidated the key findings and drafted recommendations. Notable recommendations included adding a document scanner, integrating the chat feature with Slack, implementing biometric login options, and enabling offline access to certain features (e.g., recently loaded data such as class schedules).